Updated 20th October 2020
Your privacy is critically important to us.
The information we collect when booking with us
When you book an appointment we collect personal details such as your name, email and telephone. This information is used to identify you and contact you about the appointments and services you have booked.
To provide a safe and effective massage treatment, if you are a new client you will also need to provide information on your medical background and lifestyle. This information is used only to ensure your treatment is right for you.
We will not use your personal information for any secondary reason, like marketing, unless we have asked you directly for consent to do so.
How do I withdraw my consent?
We are required to hold the personal information you have given to us along with notes of all your treatments for a minimum of seven years. After the seven years we will permanently delete all your personal information that we hold.
If you withdraw your consent during the seven-year period, we will archive your data until the seven-year period expires. Whilst your information is archived, we will not access or process it in any way accept if needed for legal protection or if I’m required to do so by law.
Should you wish to withdraw your consent at any time please email email@example.com with your request.
How can I access, update or amend my personal information?
You have the right to review the personal information we store about you and your massage sessions at any time. These will be sent by email. You also have the right to request we update or amend your data if it is incorrect.
Should you wish to make changes to your data please email firstname.lastname@example.org with your request.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
Handling Data and Data Storage
Our appointment booking and document service is provided by Simply Book Me.
Your data is stored through Simply Book Me using their data storage facilities.
We also use JotForms to gather COVID-19 Screening Questions. This must be filled in 24 hours before EVERY session. You must be truthful when answering these questions to ensure the safety of all our clients and therapists.
We will share your details with NHS track and trace if necessary. We encourage you to use the QR code at every visit.
Please refer to the COVID-19 document for more information
There is a risk assessment document available if you wish to have access to this alongside infographics on the new procedures which can be viewed here.
If you choose to pay for your massage with a debit or credit card your information will be passed to our payment processors – either Stripe or PayPal. We never store your credit card details, it is always processed by third-parties.
Stripe offers a service whereby you can pay for your appointment or gift voucher quickly using credit or debit card details previously-stored with them. We can’t see your stored card details or information. Stripe adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
Third Party Sites
The third-party providers we use will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. Each of them have their own privacy policies and these are worth reading so you understand how your personal information will be handled by these providers..
Like most website operators, Ultractive Sports Massage collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Ultractive Sports Massage’s purpose in collecting non-personally identifying information is to better understand how Ultractive Sports Massage’s visitors use its website. From time to time, Ultractive Sports Massage may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Gathering of Personally-Identifying Information
Certain visitors to Ultractive Sports Massage’s websites choose to interact with Ultractive Sports Massage in ways that require Ultractive Sports Massage to gather personally-identifying information. The amount and type of information that Ultractive Sports Massage gathers depend on the nature of the interaction. For example, we ask people who contact us at http://www.ultractivesportsmassage.co.uk to provide a name and email address.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Links To External Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.
Ultractive Sports Massage may collect statistics about the behaviour of visitors to its website. Ultractive Sports Massage may display this information publicly or provide it to others. However, Ultractive Sports Massage does not disclose your personally-identifying information.
To enrich and perfect your online experience, Ultractive Sports Massage uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.
Credit & Contact Information