Updated 1st April 2021

Welcome to our Privacy Policy

Your privacy is critically important to us.

It is Ultractive Sports Massage’s policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to (hereinafter, “us”, “we”, or “”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website.

We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

The information we collect when booking with us

When you book an appointment we collect personal details such as your name, email and telephone. This information is used to identify you and contact you about the appointments and services you have booked.

To provide a safe and effective massage treatment, if you are a new client you will also need to provide information on your medical background and lifestyle. This information is used only to ensure your treatment is right for you.

We will not use your personal information for any secondary reason, like marketing, unless we have asked you directly for consent to do so.

How do I withdraw my consent?

We are required to hold the personal information you have given to us along with notes of all your treatments for a minimum of seven years. After the seven years we will permanently delete all your personal information that we hold.

If you withdraw your consent during the seven-year period, we will archive your data until the seven-year period expires. Whilst your information is archived, we will not access or process it in any way accept if needed for legal protection or if I’m required to do so by law.

Should you wish to withdraw your consent at any time please email with your request.

How can I access, update or amend my personal information?

You have the right to review the personal information we store about you and your massage sessions at any time. These will be sent by email. You also have the right to request we update or amend your data if it is incorrect.

Should you wish to make changes to your data please email with your request.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Handling Data and Data Storage

Our appointment booking and document service is provided by Simply Book Me.

Your data is stored through Simply Book Me using their data storage facilities.

Covid-19 Specific

We also use JotForms to gather COVID-19 Screening Questions. This must be filled in 24 hours before EVERY session. You must be truthful when answering these questions to ensure the safety of all our clients and therapists.

We will share your details with NHS track and trace if necessary. We encourage you to use the QR code at every visit.

Please refer to the COVID-19 document for more information

Risk Assessments

There is a risk assessment document available if you wish to have access to this alongside infographics on the new procedures which can be viewed here.


If you choose to pay for your massage with a debit or credit card your information will be passed to our payment processors – either Stripe or PayPal. We never store your credit card details, it is always processed by third-parties.

Stripe offers a service whereby you can pay for your appointment or gift voucher quickly using credit or debit card details previously-stored with them. We can’t see your stored card details or information.  Stripe adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

Third Party Sites

The third-party providers we use will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. Each of them have their own privacy policies and these are worth reading so you understand how your personal information will be handled by these providers..

When you leave the Ultractive Sports Massage website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms & Conditions.

Website Visitors

Like most website operators, Ultractive Sports Massage collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Ultractive Sports Massage’s purpose in collecting non-personally identifying information is to better understand how Ultractive Sports Massage’s visitors use its website. From time to time, Ultractive Sports Massage may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Gathering of Personally-Identifying Information

Certain visitors to Ultractive Sports Massage’s websites choose to interact with Ultractive Sports Massage in ways that require Ultractive Sports Massage to gather personally-identifying information. The amount and type of information that Ultractive Sports Massage gathers depend on the nature of the interaction. For example, we ask people who contact us at to provide a name and email address.


The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.


Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognise your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Ultractive Sports Massage and does not cover the use of cookies by any advertisers.

Links To External Sites

Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and the terms and conditions of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

Aggregated Statistics

Ultractive Sports Massage may collect statistics about the behaviour of visitors to its website. Ultractive Sports Massage may display this information publicly or provide it to others. However, Ultractive Sports Massage does not disclose your personally-identifying information.


To enrich and perfect your online experience, Ultractive Sports Massage uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Ultractive Sports Massage uses cookies to help Ultractive Sports Massage identify and track visitors, their usage of, and their website access preferences.

Ultractive Sports Massage visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Ultractive Sports Massage’s websites, with the drawback that certain features of Ultractive Sports Massage’s websites may not function properly without the aid of cookies.

By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Ultractive Sports Massage’s use of cookies.

Privacy Policy Changes

Although most changes are likely to be minor, Ultractive Sports Massage may change its Privacy Policy from time to time, and in Ultractive Sports Massage’s sole discretion. Ultractive Sports Massage encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Credit & Contact Information

This privacy policy was created at

If you have any questions about this Privacy Policy, please contact us via email.

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